Ordering & Delivery

PLEASE NOTE: WE DO NOT GENERALLY DELIVER OUTSIDE OF THE PERTH METROPOLITAN AREA

Processing Time
May take up to 24 hours, longer on weekends.

Stock Availability
Stock levels are constantly changing. Levels listed indicate they are available online. We endeavour to keep these as accurate as possible but sometimes particularly when stock is sold from the garden centre store this may temporarily not be correct. If this occurs and stock you purchase is unavailable you will be notified by our staff.

Other stock not listed for online shopping may be available from the garden centre. If you wish to check in store availability of a particular item please contact us via our website contact form.

Payments
Payments are processed
automatically from a secure site which accepts all card types.

Click and Collect
When selecting Click and Collect please wait for your confirmation email advising that your order is ready for pick-up.

Delivery
Deliveries are made between Monday and Wednesday. Your order will be delivered to your address for you to take into your property. We cannot deliver to PO addresses.

Delivery Rates
$40 per delivery of smaller plants up to 30lt. No additional charge per plant.
$80 per delivery of 50lt pot size. No additional charge per plant.
$120 per delivery of 70lt & 90lt pot size. No additional charge per plant.

Bare Root tree orders
Our bare root trees (deciduous trees only) arrive during June and July. Pre-orders can be made throughout the year. A 50% deposit is required to confirm your order. The earlier your order is placed the more likely you are of availability. For special orders or for ordering of stock not already listed please contact the garden centre via our website contact form. You will be notified when your order is ready either for collection or delivery. $40 delivery fee.

Tree Guarantee & Replacement Policy
We source the highest quality stock available at the time. Please make sure your tree selection is suitable for your area and space.
As a tree is a living organism, we cannot guarantee specific growth rates or mature size. All sizes and growth rates are given as a general guide and are produced under ideal conditions. Trees can take some time to adjust to the conditions in their new position and will not necessarily grow to their expected ideal during this time. Trees leave our garden centre in a healthy condition and we cannot be responsible for trees incorrectly treated, under watered, over watered, incorrectly planted or generally not given the the correct growing conditions.

Should a tree not appear to be doing as well as expected , we require you to contact us immediately by email providing photos and any other additional information regarding the care of the tree. Should you wait until the tree has died before contacting us, we will not offer a replacement at reduced cost or free.

Bare root trees. Should your bare root tree fail to shoot by the end of November, please contact us to discuss replacement of the tree. For replacement of a failed tree, the performance of the same trees remaining in stock (from the same batch) will be taken into account along with any feedback from purchasers of the same tree. Should it be deemed that the failure of the tree is not due in full to the customer, we will either replace the tree in full or at a discounted rate at our discretion. If the tree is out of stock, we will either issue a store credit to the value of the purchased tree or provide a replacement tree when it returns in stock. Replacement trees will be the same value/size as the original tree. Should there be a difference in price, a store credit shall be issued or the difference is payable by the customer.

Please note: Proof of purchase in the form of a receipt or tree label with price tag is required for a tree to be eligible for a full or partial refund.