Refunds & Returns

All our orders are handpicked with care, and leave our nursery in the very best condition possible. Please check all product descriptions before ordering and that your choice is suitable for your area. Please check your order when it arrives. If your plant order is incorrect, please contact our customer service department directly, by email via the website form, as soon as possible. If you do not email our customer service within 48 hours of receipt we cannot accept responsibility for any issues or delivery problems.

Contacting us via social media accounts is not a substitute, as we do not check those accounts daily and cannot track your order through their platforms. Let us know your full name, address, and order number, if you have it, so we can track your order faster.

You may need to email us photographs of the plants so we can see the problem and take steps to identify and rectify it.

If your plants are not those you ordered, we will issue a store credit for the value of your plants, or deliver you replacement plants if we have those available. If you have ordered the wrong plant, or changed your mind since purchase, we do not accept returns or issue refunds for plants bought in error. If you have ordered a gift or sundry item (not including Gift cards, and not including live plants) that you do not want, you can return them to us at your own cost within 48 hours of receipt for a refund of the product cost. We will not refund delivery costs.